Privacy Policy

1. Introduction

Australian Good Samaritan ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose personal information obtained through our website, donations, and community engagement activities.

 

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name

• Contact details (e.g., email, phone, mailing address)

• Payment details (only processed securely via third-party services; we do not store credit card information)

• Donation history and preferences

• Communication preferences

• IP address and device/browser information when using our website

We do not collect sensitive information (e.g., health, religious beliefs, or ethnicity) unless directly relevant to your engagement and with your consent.

 

3. How We Collect Your Information

We collect personal information in several ways, including:

• When you make a donation online or in person

• When you fill out forms on our website or contact us directly

• When you sign up for newsletters, events, or volunteer opportunities

• Through cookies and analytics tools when you browse our website

 

4. How We Use Your Information

Your personal information is used to:

• Process donations and issue receipts

• Communicate with you about our programs and impact

• Send newsletters, updates, and fundraising appeals (if opted-in)

• Maintain donor records and comply with legal obligations

• Improve our website and user experience

 

5. Disclosure of Information

We do not sell or rent your personal information.
We may share your data with:

• Trusted service providers who assist in payment processing, communication, IT, and data management

• Government agencies or regulators, if legally required

• Auditors or consultants under confidentiality agreements

All third parties must comply with Australian privacy laws or equivalent safeguards.

 

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:

• SSL encryption for online data transmission

• Secure third-party payment gateways

• Internal access controls and regular data reviews

 

7. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe, usually within 30 days.

 

8. Cookies and Website Analytics

Our website uses cookies to enhance functionality and track usage data.
Cookies do not personally identify users but may collect information such as:

• Pages visited

• Browser type

• Time spent on site

You can disable cookies via your browser settings.

 

9. Email Communications

You may opt out of receiving marketing or promotional emails at any time by clicking the "unsubscribe" link in our messages or by contacting us directly.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal obligations or business practices.
The latest version will always be available at www.agscharity.org.au/privacy-policy.

 

11. Contact Us

If you have any questions, concerns, or wish to make a complaint about how we handle your personal information:

Australian Good Samaritan
📧 Email: info@agscharity.org.au
📬 Address: 1 Box Hedge CourtSouth Morang,VIC 3752

🌐 Website: www.agscharity.org.au